FAQs

1.When will I receive my order?

Each of our items is crafted specifically for your order. We strive to ship all orders promptly, within 1-2 days. Once your order is on its way, you'll receive tracking details. For more shipping information, please visit our dedicated shipping page.

 

2.Where is my order?

If you want to track  your order shipment, you can visit tracking page.

 

3.What's your return policy?

We offer a 14-day returns policy, giving you 14 days from the receipt of your item(s) to initiate a return or refund request. Detailed information on our returns policy is available on our designated returns page.

 

4.Can I cancel my order?

If your order has not commenced production, cancellations are permissible. To cancel your order, kindly contact us within 3 hours of purchase.

 

5.How can I contact you?

You can contact us by either sending us by emailing support@ashellstore.com. We aim to reply to all queries within 24 hours.